Returns & Exchanges

At HEPHA, we stand behind the durability of our gear; if you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. All returned products must be in their original condition, unworn and with tags attached, to ensure a seamless refund process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Gear

Securely pack your items in their original packaging and include the packing slip to ensure our warehouse team can identify your return quickly.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our team inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing